London CAD & Survey Services

Legal

Privacy Policy

Last updated: September 2026

London CAD & Survey Services respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us about our services, or engage us to carry out work.

1. Who we are

London CAD & Survey Services Ltd is a residential and commercial surveying, CAD and design service operated by Adam Park.

Email: londoncadmail@gmail.com
Telephone: 07769 923105

For data protection purposes, the organisation responsible for your personal information is London CAD & Survey Services.

If you have any questions about how we use your personal information, you can contact us using the details above.

2. Information we collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Property address
  • Information about your property or project
  • Details of the services you are enquiring about or have instructed us to provide
  • Information contained in drawings, plans, photographs and other documents you provide
  • Correspondence between you and London CAD & Survey Services
  • Information required to prepare quotations, carry out surveys, prepare drawings or provide other services
  • Payment and invoicing information where applicable

We only collect information that is reasonably necessary for providing our services, communicating with you and managing our business.

3. How we collect your information

We may collect personal information when you:

  • Complete a contact or enquiry form on our website
  • Contact us by email or telephone
  • Request a quotation
  • Arrange or attend a consultation
  • Instruct us to carry out a survey or other service
  • Provide drawings, photographs or other project information
  • Communicate with us during an ongoing project

We may also receive information from other people involved in a project where this is necessary to provide our services.

4. How we use your information

We use personal information for purposes including:

  • Responding to enquiries
  • Providing quotations
  • Arranging surveys, meetings and consultations
  • Carrying out measured building surveys
  • Preparing CAD drawings and other documentation
  • Providing architectural and residential design services
  • Coordinating with structural engineers, builders, architects, planning consultants and other relevant professionals where required
  • Managing planning or other project-related work
  • Communicating with you about your project
  • Issuing invoices and managing payments
  • Maintaining appropriate business and project records
  • Meeting our legal and contractual obligations
  • Protecting the security and integrity of our website and services

We do not sell your personal information to third parties.

5. Lawful basis for processing

We process personal information using the lawful basis that is appropriate to the circumstances.

This may include:

Contractual necessity — where processing is necessary to provide services you have requested or to take steps at your request before entering into an agreement.

Legitimate interests — where processing is necessary for the legitimate operation and administration of our business, provided that those interests are not overridden by your rights and interests.

Legal obligation — where we are required to process information to comply with a legal or regulatory requirement.

Consent — where we have specifically asked for your consent and you have provided it.

Where we rely on consent, you can withdraw that consent at any time.

6. Who we may share your information with

We will only share personal information where it is reasonably necessary for providing our services, managing the project, complying with legal obligations or operating our business.

Depending on the project, this may include:

  • Local authorities and planning departments
  • Structural engineers
  • Architects or other design professionals
  • Builders and contractors
  • Planning or other professional consultants
  • Specialist surveyors or other consultants
  • Professional advisers where necessary
  • IT, website hosting, email and other service providers who process information on our behalf
  • Government, regulatory or law-enforcement bodies where we are legally required to do so

We do not sell or rent customer information for marketing purposes.

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.

7. Information relating to other people

If you provide us with personal information relating to another person, such as a joint owner, neighbour, contractor or professional adviser, you should ensure that you are entitled to provide that information to us.

Where appropriate, we may use that information as necessary to carry out the relevant service or project.

8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Project information, correspondence, drawings, quotations, invoices and related records may need to be retained for an appropriate period after a project has been completed for purposes including:

  • Maintaining business records
  • Dealing with queries or disputes
  • Establishing or defending legal claims
  • Meeting accounting, tax or other legal obligations
  • Maintaining an appropriate record of work undertaken

The length of time information is retained will depend on the nature of the information and the circumstances in which it was collected.

When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

10. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law including the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information where there is no good reason for us to continue processing it
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain processing
  • Ask for your information to be provided to you or transferred to another organisation where applicable
  • Withdraw consent where we are relying on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.

To exercise a data protection right, please contact us using the details at the end of this policy.

11. Cookies and website analytics

Our website uses cookies and similar technologies that are necessary for the operation, security and functionality of the website.

We also use Google Analytics to understand how visitors use our website, such as how many people visit the site, which pages they view and how visitors interact with the website. This information helps us understand website performance and improve our website and services.

Google Analytics may collect information such as information about your device and browser, your approximate location and information about how you use the website.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies for analytics purposes.

You can also control cookies through your browser settings.

12. Links to other websites

Our website may contain links to third-party websites, including Google and other external services.

We are not responsible for the privacy practices or content of external websites. You should review the privacy policies of those websites when you visit them.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information, or legal and regulatory requirements.

The latest version will be published on this website with the date of the most recent update.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office, the UK's independent supervisory authority for data protection.

15. Contact us

If you have any questions about this Privacy Policy or the way we handle personal information, please contact:

London CAD & Survey Services
Email: londoncadmail@gmail.com
Telephone: 07769 923105